FAQ S-05

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-05 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate S-05; App only after few seconds.

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-04 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate S-04 App only after few seconds.

To pair properly the smartwatch with the APP smartphone make sure BT is ON on your smartphone first. Then from the APP main menu >> Click to bind Device >> select SECTOR S-05 with the strongest signal in the searched binding list and wait till it connects. Then go to the BT section of your smartphone and you should see SECTOR S-04 device connected, if it not just tap on it to connect. Then tap on the CALL CONNECTION icon on your smartwatch (the icon on the top that you can find in the menu by swiping down from the smartwatch main page) to make it visible in the BT section of your smartphone, then tap on it to connect. The phone system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-04 App on your phone for long time it happens. But the watch will re-connect automatically with your phone if you active S-04 App only after few seconds.

No, you won't loose data.

To check if the App is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can double check it through the APP by following these steps; FW version: Main menu >> Device >> Firmware upgrade ; APP Version: Main Menu >> Me >> About

S-05 supports smart phones IOS version 9.0 or above / ANDROID 5.0 or above; you can check your phone system version in Settings >> General >> About >> Software version for IOS devices; and Settings >> About Phone >> Software information for ANDROID devices

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of smart phone Bluetooth.

The phone call notification is active only when the APP is allowed to obtain related permissions from your phone. It's required at the beginning of first connection in APP and you should choose ALLOW to authorize the APP to do so. For Android devices you can double check in phone settings by following these steps: Settings >> Apps >> SECTOR S-05 >> Permissions >> make sure that PHONE permission is allowed, as well as other permissions. Finally check in the APP if CALL REMINDER setting is ON (APP >> Device >> Call reminder >> turn it ON).

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First of all make sure smartwatch and smartphone are correctly paired. Sports / health data will be uploaded and updated in the phone APP while you activate the APP, you just need to wait a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed; APP >> Profile >> Information and check on the App Store / Google Play Store if there are new updates. Also make sure you have installed the latest version of the FW: from the main menu of the APP >> Device >> Firmware Update >> a pop up message should appear informing that there is no update available in case the current version of FW is already the most up-to-date. Finally, make sure the APP is allowed for a background task; -for iOS devices: Settings >> MORELLATO M-03 >> allow BACKGROUND APP UPDATE. -for Android devices: Settings >> Applications >> MORELLATO M-03 >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

Synchronization is instant while the APP is on.

No you can't. Only automathic synchronization is possible. First of all make sure that smartwatch and smartphone are properly paired. Sports/health data will be uploaded and refreshed in phone APP while you active the APP, you just have to wait for a few seconds. Make sure that the BT is well connected. Also make sure that you have the latest APP version installed; for iOS devices: Main menu >> click on the top left round Profile icon >> About us; for Android devices: Main menu >> click on the top left round Profile icon >> Settings >> Software version. Make sure to have installed the latest FW version: from the APP main menu >> Device >> Firmware version. Finally, make sure that the APP is allowed for a background activity; -for iOS devices: Settings >> MORELLATO M-03 >> allow BACKGROUND APP REFRESH; -for Android devices: Settings >> Apps >> SECTOR S05 >> Battery >> you should have by default a not optimised battery usage, so the background activity should be already allowed.

To be able to receive calls correctly, make sure that the incoming call alert is active. You can check this from the APP by following these steps: - iOS: APP main menu >> Device >> Call notification >> Activate INCOMING CALL ALERTS; - Android: APP main menu >> Device >> make sure that the INCOMING CALL ALERT entry is active. Also make sure that the APP has the relative authorization: to check follow these steps in your smartphone: Settings >> Applications >> MORELLATO M-03 >> Permissions >> checks that the permissions for PHONE and CALL LOGS are active. Also make sure the M-03 is connected to your smartphone: - iOS: Settings >> Bluetooth >> Verify that MORELLATO M-03 is connected; click on the relevant blue info button and make sure that the SYSTEM NOTIFICATIONS SHARE setting is active; - Android: you can’t see

You can unpair the smartwatch following these steps: from the APP: Device >> Remove Device; from the smartphone: Settings >> Connections >>Bluetooth >> Paired Devices >> click on the small wheel right of SECTOR S-05 >> UNPAIR.Once disconnected you won't lose the data, but the smartwatch and the smartphone will no longer be connected. To restore the connection between the two it will be necessary to follow the steps to pair them again.

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

In order to turn on the smartwatch try a long push on the upper button or put the watch onto the charger. Also make sure it is charged enough.

The smartwatch battery lasts approximately 10-15 days in stand-by mode, while around 5-7 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging.

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not.

Charging time will be around 2-3 hours.

There is a battery icon on the clock display showing the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 10-15 days in stand-by mode, while around 5-7 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You can use both buttons to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

Besides the smartwatch, you will receive the smartwatch box and the related dock charger.

You may try to ask your question to the SERVICE CENTER for further clarifications.

While the fastening pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications.

S-05 is designed with "easy click" spring bar so you can change straps by yourself easily.

You should normally re-connect to the smartphone and complete the update through S-05 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

No, this function is not available on S-05

Here the following steps: From the watch: swipe right or down from the main menu >> Settings >> Factory mode >> Confirm

Here the following steps: From the watch: swipe right or down from main menu >> Settings >> Language >> Turn AUTO-SYNC button off >> Select the language you want.

Here the following steps; From the watch: swipe left from main menu >> Settings >> Brightness.

It is possible to control the music player of your smartphone directly from the smartwatch: - IOS: once connected with the smartphone, swipe right to go in the MUSIC section of the smartwatch. It will be possible to remotely control the music player used in the smartphone: you can adjust the volume, change track and pause/resume playing music. - ANDROID: once connected with the smartphone, select from the APP the music source used in the phone (APP >> Device >> Music Control). Next swipe right to access the MUSIC section of the smartwatch. It will be possible to remotely control the music player used in the smartphone: you can adjust the volume, change track and pause/resume playing music.

You shall enter the APP and follow this step: Main menu >> Notifications >> turn off the APP you don't want receive notifications from.

First of all make sure that the smartphone is BT connected and allowed to share notifications and details to the smartwatch. If notifications are still not working, you shall enter the APP and follow these steps: APP >> Device >> App alerts >> check if you turned on the notification switch for related APP

You shall enter the APP and follow this step: Main menu >> Me >> Goal >> Select the target >> Confirm

We do not store in any way your personal data and it is used solely to give you a more personalized experience with S-05 and S-05 APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You shall enter the APP and follow these steps: Main >> Me >> Select the top-right square shaped icon >> Select data you want to change >> Save

You normally will get automatically FW / UI updates, but you can double check also on the mobile APP in follwing these steps: Main menu >> Device >> Firmware upgrade >> an "ALREADY THE LATEST VERSION" message should pop up if the device is already updated.

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected.

You may try to ask your question to the SERVICE CENTER for further clarifications.

Here the following steps: from the APP: Me >> About >> Watch Manual or visit Morellato website and scroll down to Customer service >> Instruction manual.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push the upper button to light it up or try a long push to turn it on.

S-05 provides 6 watch faces for user's options (one of them can be customized). To change watch face; From the Smartwatch: Swipe right >> Watch face >> swipe up or down to change watch face. Or just keep pressing on the main display until it shows all the different display options. From the APP: Device >> Watch face. The last watch face with the pink background is user-adjustable.

Clearly the smartphone vibrates when it's correctly connected with the smartwatch. If you don't want to get notifications from an app or more than one, you shall enter the APP and follow this step: Device >> App alerts >> from the list you can turn off the notification you don't want to see on your watch. If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you; from the watch: swipe down from the watch main page >> click on the the moon icon in the upper left corner to switch it on/off; from the APP: Device >> Do not disturb

If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you: from the watch: swipe down from the watch main page >> tap on moon icon in the upper left corner; from the APP: Device >> Do not disturb

Like all smartphones, the screen of the S-05 smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also make sure that the device does not receive strong impacts that could damage it. If it's not a water issue, make sure the UI and firmware are up to date and, if so, do a smartwatch data reset. If it still does not work, contact the Morellato Assistance Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active S-05 App again. For Android make sure the APP is not optimized in order to keep receiving data.

Yes, you can set up to 5 alarms directly from the SECTOR S-05 app: Device>> Alarm.

When the alarm rings, the smartwatch starts vibrating and the display shows the time you set the alarm in the APP. It will automatically stop ringing after 15 vibrations.

Yes.

To make sure you don't have problems receiving notifications on Android device, you need to follow all these steps; 1) SETTINGS >> CONNECTIONS >> BLUETOOTH >> Pair and connect BT 3.0 device; 2) SETTINGS >> APPLICATIONS >> SECTOR S-05 >> NOTIFICATIONS >> Activate SHOW NOTIFICATIONS; 3) SETTINGS >> APPLICATIONS >> SECTOR S-05 >> PERMISSIONS >> Click on the features you want to authorize and select ALLOW; 4) SETTINGS >> BATTERY AND DEVICE CARE >> BATTERY >> Check that the APP is already NOT OPTIMIZED therefore it is always active in the background.

No you can't.