S01_faq

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

You may try to ask your question to the SERVICE CENTER for further clarifications

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not

Charging time will be around 2-3 hours.

There's a battery icon on watch display which shows the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

In order to turn on the smartwatch try a long push on the 3H button or put the watch onto the charger. Also make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You shall push 3H button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

No, you can not.

Here the following steps: From the watch: swipe up from the main menu Settings Brightness

Here the following steps: From the watch: swipe up from the main menu Settings Factory mode Confirm

No, you can not.

Here the following steps: From the watch: swipe up from main menu Settings Language Turn AUTO-SYNC button off Select the language you want

Here the following steps: From the watch: 1) swipe down to first interface and turn on BT 3.0 icon 2) go to your smart phone settings Bluetooth find out BT 3.0 and connect it. 3) open your music player and make sure the phone can access internet. 4) from the watch swipe down from the main page music play

You shall enter the APP and follow this step: Main menu Me Device Message Push turn off the APP you don't want receive notifications from.

First of all make sure that the smartphone is BT connected and allowed to share notifications and details to the smartwatch. If notifications are still not working, you shall enter the APP and follow this step: Main menu Me Message Push check if you turned on the notification switch for related APP

We do not store in any way your personal data and it is used solely to give you a more personalized experience with S-01 and S-01 APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You shall enter the APP and follow these steps: Main Me Select the top-middle round person icon Select data you want to change Save

You normally will get automatically FW / UI updates, but you can double check also on the mobile APP in follwing these steps: Main menu Me Device Firmware upgrade an ""ALREADY THE LATEST VERSION"" message should pop up if the device is already updated.

You shall enter the APP and follow this step: Main menu Me Goal Select the target Confirm

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected

You should normally re-connect to the smartphone and complete the update through S-01 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

Here the following steps: from the APP: Main Me Manual or visit Sector website and scroll down to Customer service Instruction manual.

In order to be able to both make and receive calls properly, firstly you have to allow the ""connection call"" setting on your smartwatch from the watch: Main menu Swipe down Click on the BLUETOOTH CALL button (top-right of the dial) and wait till the icon becomes full blue. Secondly, you have to go into the BT section of your smartphone and connect to both SECTOR S-01 (should be already connected) and BT 3.0 devices. Then you have to check if the CONNECTION CALL button in the smartwatch watchface is blue and orange. If so, you are ready to both make and receive calls. Of course make sure that call notifications are active in the phone APP: Main menu Me Device Message Push make sure that INCOMING CALL button is on.

If you don't want the smartwatch to make/receive any call you should turn off Incoming Call button on Message push section by following these steps: from the phone APP main page Me Device Message Push Incoming Call; You can also simply turn on the Do Not Disturb button from phone APP main page Me Device Do Not Disturb. If so, the smartwatch will not receive calling and message notification.

S-01 supports smart phones IOS version 12.0 or above / ANDROID 5.0 or above; you can check your phone system version in Settings General About Software version for IOS devices; and Settings About Phone Software information for ANDROID devices

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The phone call/message notification is only active while the APP is allowed to obtain related permissions from your phone. It's required at the beginning of first connection in APP and you should choose ALLOW to authorize the APP to do so. For Android devices you can double check if in the APP following these steps: Main menu Me Permission Settings make sure PHONE PERMISSIONS are turned on

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First of all make sure that smartwatch and smartphone are properly paired. Sports/health data will be uploaded and refreshed in phone APP while you active the APP, you just have to wait for a few seconds. Make sure that the BT is well connected. Please make sure that AUTO DATA SYNC button in the APP is ON: to find it follow these steps: from the APP: Main menu Me Settings Auto data sync Also make sure that you have the latest APP version installed: from the APP main menu Me Settings Check for update Make sure to have installed the latest FW version: from the APP main menu Me Device Firmware upgrade Finally, make sure that the APP is allowed for a background activity: -for iOS devices: Settings SECTOR S-01 allow BACKGROUND APP REFRESH -for Android devices: Settings Apps Sector S-01 Battery you should have by default a not optimised battery usage, so the background activity should be already allowed.

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-01 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate S-01 App only after few seconds.

To pair properly the smartwatch with the APP smartphone make sure BT is ON on your smartphone first. Then from the APP main menu Me Device select SECTOR S-01 with the strongest signal in the searched binding list and wait till it connects. Then go to the BT section of your smartphone and you should see SECTOR S-01 device connected, if it not just tap on it to connect. Then tap on the BT 3.0 icon on your smartwatch (the right icon in the first line that you can find in the menu by swiping down from the smartwatch main page) to make it visible in the BT section of your smartphone, then tap on it to connect. The phone system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-01 App on your phone for long time it happens. But the watch will re-connect automatically with your phone if you active S-01 App only after few seconds.

No, you won't loose data

Synchronization is instant while the APP is on.

Yes, you can just open the APP and scroll down in the Status section

In order to check if the App is updated to the latest version you shall check the App Store for iOS devices and the Play Store for Android devices You can double check it through the APP by following these steps: Main menu Me Settings Check for updates In order to check for any FW update you can do it in the APP: Main menu Me Device Firmware update

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications

S-01 is designed with ""easy click"" spring bar so you can change straps by yourself easily.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push 3H button to light it up or try a long push to turn it on.

S-01 provides 4 watch faces for user's options. To change watch face just keep pressing on the main display until it shows all the different display options.

The smartphone of course vibrates when it's connected correctly with the smartwatch. If you want to remove the vibration you can do it from the smartwatch by swiping down from the smartwatch main page and turn off the vibration icon (the middle one in the first line) waiting till the icon becomes grey. If you don't want to get notifications from an app or more than one, you shall enter the APP and follow this step: Message Push from the list you can turn off the notification you don't want to see on your watch.

Here the following steps: from the watch you shall swipe down from main menu and turn off the second icon of the first line. If the icon becomes gray this means that vibration is turned off.

Like any smartphones, S-01 screen does not work well with wet finger, so please keep the screen out of sweat or water. If is not a water issue, make sure UI and FW are well updated and in case perform a smartwatch data reset. If still not working please contact Morellato Service Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active S-01 App again. For Android make sure the APP is optimized in order to keep receiving data.

Yes

No you can't

No, S-01 App supports only one phone with one watch per session

You shall enter the APP and follow this step: main menu Status Blood Pressure, it will be displayed the Blood Pressure chart. You can follow the same procedure for Heart Rate

The side pusher is used mostly to go back to the main page, but also to turn on/off the device. Please go to the user manual in the phone APP for more details

Please try to push and pull it lightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

You shall swipe down from smartwatch main page and check if BT 3.0 icon is connected (if it's connected it should have a total blue color). When it's connected, at this point you shall go to smartphone Settings and BT 3.0 should be paired with the smartphone. If it is not paired yet, then just tap on it in order to pair it. Then, once paired, just check if it is connected both for calls and audio.

In order to be able to answer a call from the watch you need to have BT 3.0 paired and activated on the smartwatch. Otherwise it is not possible.

Check if the volume is too high and make sure there is no water/dust/objects on the speaker side.

Yes, you can adjust the volume both on the phone and the watch during the call.

From our tests results, if the connection is stable a call will not drop. A call could drop if the mobile network is unstable or you are too far from the smartphone, causing the BT connection to drop.

From the smartwatch you shall swipe up from the main menu Camera just tap on the watch face to take pictures with the smartphone camera.

Here the following steps: from the APP: Main menu Me Device Do not disturb Switch it on/off; from the watch: swipe down from the main watch face click on the ""Do not disturb mode"" (the moon icon one in the second line) to switch it on/off;

The sensor requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

The sensor is not a medical level or high performance apparel and it requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

You shall enter the APP and follow this step: main menu Status Heart Rate, it will be displayed the Heart Rate chart. You can follow the same procedure for Blood Pressure.

To make sure you don't have problems receiving notifications on Android device, you need to follow all these steps: 1) SETTINGS CONNECTIONS BLUETOOTH Pair and connect BT 3.0 device 2) SETTINGS APPS Select SECTOR S-01 Click on NOTIFICATIONS Activate SHOW NOTIFICATIONS 3) SETTINGS APPLICATIONS Select SECTOR S-01 Click on PERMISSIONS Click on the features you want to authorize and select ALLOW 4) SETTINGS BATTERY AND DEVICE CARE BATTERY Check that the APP is already NOT OPTIMIZED therefore it is always active in the background

You need to download SECTOR S-01 APP, you may download it from Google Play Store and App Store or with the QR code here below.

You shall swipe down from smartwatch main page and check if BT 3.0 icon is connected (if it's connected it should have a total blue color). When it's connected, at this point you shall go to smartphone Settings and BT 3.0 should be paired with the smartphone. If it is not paired yet, then just tap on it in order to pair it. Then, once paired, just check if it is connected both for calls and audio. At this point you should be able to see a little icon half blue and half orange in the top left position of the smartwatch main page. Once connected, make sure the volume is high enough by controlling it from the phone.

Make sure BT 3.0 is connected and volume is high enough by controlling it from the phone.

Here the following steps: from the watch main page Swipe up Settings Factory mode

Yes, you can do it with a long push on the button or by following these steps: swipe up from the smartwatch main page Settings Power off

No. Data will be kept and after a re-connection you can review them from your phone APP.

Yes. If the watch is off, BT is off as well, so connection of course can't work.

While you are sleeping with a S-01 watch, it will monitor your heart beat/blood pressure and your movements during your sleep. Then it provides a sleep report through our algorithm. Make sure the smartwatch is correctly worn through your sleep.

If you want to monitor your sleep, make sure you go sleeping wearing your S-01 watch. You can see the record from SLEEP tab in the APP on the following day.

You shall enter the APP and follow this step: Main menu Status Sleep, it will be displayed the Sleep chart.

Here the following steps: from the watch main page: swipe up from the watch main page Sport Choose the sport you'd like to start

Here the following steps: from the watch Swipe up from the main watch form Sport Record

Make sure the smartwatch is well connected to the APP and that it is correctly worn throughout the workout.

Make sure the smartwatch is well connected to the APP and is correctly worn throughout the workout.

They will be synchronized immediately while the APP is on

Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.

As a normal stopwatch you may just start and pause/reset the total time counting on the display. You can record one time or multiple time as well.

Make sure the address book is well synced. Here the following steps: from the APP Main menu Me Device Sync contacts from the watch: swipe up from the main watch face Call Call book

Time is synced from your smartphone, so make sure that the smartwatch is well connected with the BT. If time is still wrong, we suggest to reset the data of the device, manually disconnect from the BT and pair again.

Yes, it will show the time correctly even after unpairing but it won't do it if powerd off or out of battery.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

No, S-01 is an IP67 device therefore it does not support diving for long periods of time.

Since S-01 is an IP67 device therefore it is water proof and it should not have any problems even with heavy rain.

S-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

Make sure your phone can access internet and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.

You may try to ask your question to the SERVICE CENTER for further clarifications