Faq S-03 Pro Light

Check that the smartwatch is not connected to other devices. Try to: 1. Reset the smartwatch: Main menu>> Settings>> Reset. 2. If the smartwatch was connected to an iOS device, go to the smartphone settings>> Bluetooth>> Select the S-03 PRO LIGHT connections and disconnect from the device. 3. For Android Also check that all permissions have been given to the APP: Cell phone settings>> Apps>> SECTOR S-03 - S-03 PRO LIGHT>> Permissions>> Click on the functions you want to authorise. Your phone's operating system may interrupt/close the background APP activity for some reasons (such as power saving, system optimization, etc...); if you don't use the "SECTOR S-03 - S-03 PRO LIGHT" App on your phone for a long time it could happen. But the watch will automatically reconnect to your phone only a few seconds after activating the app.

S-03 PRO LIGHT supports IOS smartphone version 13.0 or later / ANDROID 8.0 or later; you can check your smartphone version in Settings >> General >> About >> iOS Version for IOS phone; and Settings >> About Phone >> Software information >> Android Version for ANDROID phone.

First of all, make sure your smartwatch and smartphone are paired correctly. The sports/health data will be uploaded and updated in the phone APP whenever the APP is activated, you just need to wait a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: Check the App Store (iOS) and Play Store (Android) for new updates. Also make sure you have installed the latest Firmware version: from the APP main menu >> Smartwatch >> Firmware Version >> a message should appear informing that there is no update available in case the current Firmware version is already the most up-to-date. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> Apps >> SECTOR S-03 - S-03 PRO LIGHT >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

To successfully pair the smartwatch with the APP, first make sure BT is turned on on your smartphone. Then from the main menu of the APP >> Smartwatch >> Click on a connectable device >> Select the SECTOR S-03 PRO LIGHT watch with the same "BT Address" that you find in the main menu of the watch>> Settings> > INFO and wait until it connects. Once connected, you will receive a notification asking you for authorization to associate your smartphone with the smartwatch, then click on ASSOCIATE. Then go to the BT section of your smartphone and you should see the SECTOR S-03 PRO LIGHT device connected, if not, tap it to connect.

Open SECTOR S-03 - S-03 PRO LIGHT APP>> Smartwatch>> Unpair. No, you won't lose data.

To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Main>> Click on the profile icon >> Settings. You can check the Firmware update via the APP by following these steps: APP>> Smartwatch>> Firmware Version>> The message "The version is already updated" should appear if the Firmware is already updated to the latest version.

The smartwatch can stay connected, obstacles-free, at least 10 meters and max 20 meters depending on the quality of your smartphone Bluetooth.

The call/message notification is active only while the APP is allowed to get the related permissions from the phone. It is required at the beginning of the first connection in the APP and you should choose ALLOW to give the APP permission to do that. For Android devices you can check the phone settings by following these steps: Settings >> Apps >> Sector S-03 - S03 PRO LIGHT >> Permissions >> Make sure PHONE is authorized, as well as other permissions. Also make sure the call alert notification is turned on (APP >> Notifications>> Phone>> Make sure the feature is turned on)

The device need to be kept close to the smartphone in the BT active range and battery charged, if so it should not disconnect.

The phone operating system may interrupt / close the APP activity in the background for some reasons (such as energy saving, system optimization, etc ...); if you don't use the SECTOR S-01 - S-03 PRO App on your phone for a long time this could happen. But the watch will automatically reconnect to your phone only after a few seconds of activating the app.

Synchronization is instant while the APP is on.

To enable S-03 PRO LIGHT to make/receive calls it is necessary to activate the DOUBLE Bluetooth connection; First Bluetooth connection: First, make sure that S-03 Pro Light is connected to your smartphone through the SECTOR S-03 - S-03 PRO LIGHT APP. Smartphone settings>> Connections>> Bluetooth>> Paired devices, there should be the BT connection "S-03 PRO LIGHT" in the connection list. Otherwise, click on the connection to associate it with the smartphone. Second Bluetooth connection: Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and at this point you will be able to receive/make calls directly from the smartwatch. On android phone check the permissions for SECTOR S-03 - S-03 PRO LIGHT APP and make sure "call logs" and "phone" are allowed: Phone Settings>> Apps>> SECTOR S-03 - S -03 PRO LIGHT>> Permissions>> Make sure required permissions are allowed. To call from the smartwatch address book it is necessary to import the contacts: SECTOR S-03 - S-03 PRO LIGHT APP>> Synchronize contacts>> Select contacts>> Start synchronization. You can view the contact list from the smartwatch main menu>> Phone>> Phone Book. You can choose between calling from the Phone book or dialing the number. Make sure the DO NOT DISTURB mode is turned off.

Open the drop-down menu by swiping down on your watch's home screen. Once the menu is open, click on the "phone & BT" icon to activate/deactivate the function. Once the icon turns blue you will be able to make/receive calls directly from the smartwatch. When the icon is off the smartwatch still remains connected to the smartphone but you will not be able to receive/make calls.

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

You may try to ask your question to the SERVICE CENTER for further clarifications.

In order to turn on the smartwatch try a long push on the 3H button or put the watch onto the charger. Also make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, around 3-5 days with a normal use and only 1-2 days with BT almost always connected, "Always On" mode activated and a high frequency of use. Furthermore, the higher the brightness level and the vibration intensity of the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging.

You shall check whether the two charging base metal pillars are correctly fit into the watch backside charge points or not.

Charging time will be around 2 hours.

There's a battery icon on watch display which shows the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 7 days in stand-by mode, around 3-5 days with a normal use and only 1-2 days with BT almost always connected, "Always On" mode activated and a high frequency of use. Furthermore, the higher the brightness level and the vibration intensity of the smartwatch, the lower the battery lasting. If the battery loses power too fast, please contact Morellato Sevice Center for help.

You shall push the side button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications.

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications.

S-03 PRO LIGHT is designed with "easy click" spring bar so you can easily change straps by yourself.

Normally you would have to hold down the button and restart the smartwatch and then start the update again from the application. Make sure your phone is charged and in good condition of internet access. If the problem persists, contact the Morellato Service Center for assistance.

No, currently cannot on S-03 PRO LIGHT.

Here are the following steps: APP>> Smartwatch>> Factory Reset. Smartwatch>> Main menu>> Settings>> Reset.

Here are the following steps: Smartwatch>> Main Menu>> Language.

Here are the following steps: Smartwatch>> Main Menu>> Brightness.

To use the MUSIC function it is necessary to activate the DOUBLE Bluetooth connection; First Bluetooth connection: First, make sure that S-03 Pro Light is connected to your smartphone through the SECTOR S-03 - S-03 PRO LIGHT APP. Smartphone settings>> Connections>> Bluetooth>> Paired devices, there should be the BT connection "S-03 PRO LIGHT" in the connection list. Otherwise, click on the connection to associate it with the smartphone. Second Bluetooth connection. Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and at this point you will be able to receive/make calls directly from the smartwatch. At this point open the music player on your smartphone and make sure it is connected to the internet. From the watch open MUSIC (Smartwatch>> Main menu >> MUSIC). Now you can control your phone music player directly from your smartwatch. To listen to Music from the smartphone and not from the watch, make sure the "phone & BT" icon is off.

Here are the following steps: App>> Notifications>> Turn off the APP you don't want to receive notifications from.

First make sure the watch is paired with the APP and allowed to share notifications and details with the smartwatch. Once paired, access the APP>> Notifications>> Activate notifications for the desired APP.

You can vary your daily step goal through the following steps: APP>> Smartwatch>> Set the target>> Select the desired goal and confirm.

S-03 PRO LIGHT measures blood oxygenation, not blood pressure.

We do not store your personal data in any way and are used exclusively to offer you a more personalized experience with the APP.

This type of data is not mandatory but is only needed for better calculation and management of your sporting activity and for monitoring heart rate and blood oxygenation.

You have to access the APP and follow these steps: Main >> Click on the profile icon >> Change the data you want.

Normally you will receive FW / UI updates automatically, but you can check if the latest version is already installed directly from the APP through the following steps: APP>> Smartwatch >> Firmware version >> If the latest version is already installed, a pop-up message saying "The version is already updated" will appear.

The time will be set automatically when the watch is connected to the mobile phone. If the time is incorrect, check that the device is connected. It is possible to change the time manually through the following steps: Smartwatch>> Main Menu>> Settings>> Time Settings.

You may try to ask your question to the SERVICE CENTER for further clarifications.

Here are the following steps: APP>> Main >> Click on the profile icon>> Manual.

We recommend that you try unpairing your smartwatch and smartphone and also resetting your smartwatch. Then, keeping it fully charged and trying to reconnect the device, you will need to check if there is a firmware update available from the APP: APP>> Smartwatch>> Firmware Version >> a message should appear informing that there is no update available in case the current Firmware version is already the latest.

You shall put the watch on the charger to light it up or, if it has enough power, try to push the side button to light it up or try a long push to turn it on.

Yes, it is possible to choose between 20 different watch faces. First of all access the APP>> Replace the dial>> Select the dials (max 12) you want to insert inside the smartwatch>> Start Synchronization. Once synchronized, press and hold on the smartwatch main page and then swipe sideways to choose the desired watch face.

The smartphone will vibrate when it is successfully connected to the smartwatch. If you don't want to receive notifications from an app or more than one, you need to enter the APP and follow these steps: Notifications>> From the list you can disable notifications for individual APPs. You can remove the vibration through the following steps: Smartwatch>> Main Menu>> Settings>> Vibration Level.

Here are the following steps: Smartwatch>> Main menu>> Settings>> Vibration level.

Like all smartphones, the screen of the S-03 PRO LIGHT smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also be careful that the device does not receive strong shocks that could damage it. If it's not a water issue, make sure your UI and firmware are up to date. If the problem persists, reset your smartwatch. If it still doesn't work, contact the Morellato Assistance Center for assistance.

Yes.

Once the watch has been associated with the APP, it is not necessary to keep the latter open for the watch to perform its functions. For Android make sure the APP is not optimized to continue receiving data: Phone settings>> Apps>> SECTOR S-03 - S-03 PRO LIGHT >>Battery >> Check that the battery usage is "NOT OPTIMIZED".

Check that the smartwatch is not connected to other devices. Try to: 1. Reset the smartwatch: Main menu>> Settings>> Reset. 2. If the smartwatch was connected to an iOS device, go to the smartphone settings>> Bluetooth>> Select the S-03 PRO LIGHT connections and disconnect from the device. 3. For Android also check that all permissions have been given to the APP: Cell phone settings>> Apps>> SECTOR S-03 - S-03 PRO LIGHT>> Permissions>> Click on the functions you want to authorize.

No, You can't.

Make sure the "phone & BT" icon is always on: Open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and at this point you will be able to receive/make calls directly from the smartwatch. Make sure the DO NOT DISTURB mode is turned off. On android phone check the permissions for SECTOR S-03 - S-03 PRO LIGHT APP and make sure "call logs" and "phone" are allowed: Phone Settings>> Apps>> SECTOR S-03 - S -03 PRO LIGHT>> Permissions>> Make sure required permissions are allowed.

Make sure the watch is not too far from the phone or has any significant obstacles between. If nothing changes, check if the volume is too high and also make sure there is no water / dust / objects on the speaker port.

Yes, you can adjust the volume from your phone but not from your smartwatch

From our tests results, if the connection is stable a call will not drop. A call could drop if the mobile network is unstable or you are too far from the smartphone, causing the BT connection to drop.

No, S-03 PRO LIGHT App supports only one phone with one watch per session.

The sensor requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of not hurting your wrist.

The sensor is not a medical grade or high performance device. The watch also requires close skin contact to detect heart rate and blood oxygenation. You can try to wear the watch tighter, but be careful not to damage your wrist.

S-03 PRO LIGHT constantly monitors your heart rate while the watch is worn. APP>> Main>> Heart rate>> Here you can see the history of heart rate detection.

First make sure the camera is active for the APP through the following steps: Phone Settings>> SECTOR S-03 - S-03 PRO LIGHT APP>> Make sure the switch for the camera is on. At this point it will be possible to activate the camera mode both from the watch and from the APP: Smartwatch>> Main Menu>> Camera. App>> Smartwatch>> Camera. Once the camera is open, it will be possible to take a photo from the phone by pressing the side button of the watch. By clicking on the green check, the photo will be saved in the phone's image gallery.

Like a normal stopwatch you can only start and pause/reset the count of the total time shown on the display. Pressing the triangle icon you can start/stop the time, while the square icon allows you to reset the time .

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

Diving with the device is not possible. The S-03 PRO LIGHT is a 3ATM device, so it is waterproof when washing hands, in strong jets of water and also in the shower. The smartwatch is therefore not suitable for scuba diving.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. It should therefore not present any problems even after heavy rain.

S-03 PRO LIGHT is a 3ATM device so it is waterproof when washing hands, in strong water jets and even in the shower. However, we recommend NOT wearing it in environments with a high concentration of steam or with the use of soap or detergents.

Make sure your phone can access internet from mobile data and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.

Here are the following steps: APP>> Smartwatch>> Do not disturb. Smartwatch>> swipe down from the main watch page to open the drop-down menu >> Click on the moon icon to activate the DO NOT DISTURB mode.

To make sure you don't have problems receiving notifications on your Android device, you need to follow all these steps: 1) SETTINGS >> CONNECTIONS >> BLUETOOTH >> Pair and connect the S-03 PRO LIGHT device; 2) SETTINGS >> APPS >> SECTOR S-03 - S-03 PRO LIGHT >> NOTIFICATIONS >> Activate SHOW NOTIFICATIONS; 3) SETTINGS >> APPS >> SECTOR S-03 - S-03 PRO LIGHT >> PERMISSIONS >> Click on the features you want to authorize and select ALLOW; 4) SETTINGS >> APPS >> SECTOR S-03 - S-03 PRO LIGHT >> BATTERY >> allow background activity of the APP.

Once the smartwatch has been paired with the mobile phone, the number of daily steps taken should be regularly recorded. The distance traveled can be viewed in the APP>> Main>> Number of steps.

Once the smartwatch has been paired with the mobile phone, the number of daily steps taken should be regularly recorded. The distance traveled can be viewed in the APP>> Main>> Number of steps.

They will be synchronized immediately while the APP is on.

Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.

S-03 PRO LIGHT measures blood oxygenation, not blood pressure.

Button is used mostly to going back to the main page, but also to turning on/off the device. Please go to the user manual in the phone APP for more details.

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Here are the following steps: APP>> Smartwatch>> Factory Reset. Smartwatch>> Main menu>> Settings>> Reset.

To be able to view the address book on your smartwatch you must first synchronize the contacts. First of all, make sure you have given the APP permission to import your phone contacts: -iOS: Phone settings>> SECTOR S-03 - S-03 PRO LIGHT>> Turn on the contact switch. -Android: Phone Settings>> Apps>> SECTOR S-03 - S-03 PRO LIGHT>> Permissions>> Verify that you have authorized Contacts. Once given permission, proceed with the following steps: APP>> Smartwatch>> Sync contacts>> Select contacts>> Start sync. You can view the address book on the smartwatch through the following steps: Smartwatch>> Main menu>> Phone>> Phonebook.

While you are sleeping with wearing an S-03 PRO LIGHT watch, it will monitor your heart beat / blood pressure and your movements during your sleep. Then it provides a sleep report through our algorithm.

If you want to monitor your sleep, make sure you go to sleep wearing your S-03 PRO LIGHT watch. The next day you can see the collected data through the following steps: Smartwatch>> Main Menu>> Sleep. APP>> Main>> Sleep.

You can view your sleep history through the following steps: APP>> Main>> Sleep.

Yes, you can do this by long pressing the side button on your watch or by following these steps on your smartwatch >> Main Menu >> Settings >> Shutdown.

No. Data will be kept and after a re-connection you can review them from your phone APP.

Yes. If the watch is off, BT is also off, so the connection obviously can't work.

You can record a sports activity both from the APP and from the watch: APP>> Sport>> Press the icon with the moving subject>> Choose the sport and start training>> Pause (once training is finished) >> Long press to finish. From the watch: Main menu>> Sport>> Choose sport and start training>> Long press on the watch screen to end training. It is possible to view the data of the last workout through the following steps: APP>> Main>> Last Workout.

You can see the activity history through the following steps: APP>> Main>> Last workout.

Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and you can now use the speaker to make calls directly from the smartwatch. Also make sure the volume is turned up high enough by checking it from your phone.

First of all, make sure that the watch is paired with the APP and the phone volume is high enough. Also make sure the "Do not disturb" function is turned off. On Android phone check the permissions for SECTOR S-03 - S-03 PRO LIGHT and make sure "call logs" and "phone" are allowed: Phone Settings>> Apps>> SECTOR S-03 - S- 03 PRO LIGHT >> Permissions >> Make sure the necessary permissions are allowed. Now open the drop-down menu by swiping down on your watch's main screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue. At this point your watch will receive incoming calls and you will be able to communicate directly through the watch itself.

To enable S-03 PRO LIGHT to make/receive calls it is necessary to activate the DOUBLE Bluetooth connection; First Bluetooth connection: First, make sure that S-03 Pro Light is connected to your smartphone through the SECTOR S-03 - S-03 PRO LIGHT APP. Smartphone settings>> Connections>> Bluetooth>> Paired devices, there should be the BT connection "S-03 PRO LIGHT" in the connection list. Otherwise, click on the connection to associate it with the smartphone. Second Bluetooth connection: Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and at this point you will be able to receive/make calls directly from the smartwatch. On android phone check the permissions for SECTOR S-03 - S-03 PRO LIGHT APP and make sure "call logs" and "phone" are allowed: Phone Settings>> Apps>> SECTOR S-03 - S -03 PRO LIGHT>> Permissions>> Make sure required permissions are allowed. Make sure the DO NOT DISTURB mode is turned off.

Make sure that "SECTOR S-03 PRO CALL" Bluetooth connection is connected and that the volume is loud enough by checking it from the phone. Go to the APP >> Device >> Message Push >> Incoming call , make sure the button's on. In the same section check the Do Not Disturb button, make sure it's off. Check also the APP permissions for SECTOR SMART and make sure "call logs" and "phone" permissions are granted. Phone Settings >> Apps >> SECTOR S-01 - S-03 PRO >> Permissions, make sure the neccessary permissions are allowed. If all above points are setting correctly, on your S-03 Pro you shall receiving the incoming calls.

Make sure the watch is not too far from the phone or has any significant obstacles between. If nothing changes, check if the volume is too high and also make sure there is no water / dust / objects on the speaker port.

Yes, you can adjust the volume both on the phone and the watch during the call.

From our tests results, if the connection is stable a call will not drop. A call could drop if the mobile network is unstable or you are too far from the smartphone, causing the BT connection to drop.

Time is synced from your smartphone, so make sure that the smartwatch is well connected with the BT. If time is still wrong, we suggest to reset the data of the device, manually disconnect from the BT and pair again.

Yes, it will show the time correctly even after unpairing but it won't do it if powerd off or out of battery.

You need to download the SECTOR S-03 - S-03 PRO LIGHT APP: you can download it from Google Play Store and App Store or with the QR code below. You can also find the QR code through the following steps: Smartwatch>> Main Menu>> QR Code.

S-03 PRO watch has a GPS built in. AGPS Upgrade function allows the watch obtain more accurate longitude and latitude GPS data from your smart phone. You can have much more precise tracking on the map when you start an outdoor activity.

No. The AGPS update is not automatic, even if the app is open. When you open the app, it will request to update it. If not, you can still check if there are any updates available by going to Me>>Device>> AGPS Update.

AGPS stands for Assisted GPS. It provides better coverage and improves the time required to establish a reliable connection.

To have the most accurate GPS data make sure that AGPS is fully updated and start tracking the sport activity outside to have a better coverage. GPS singal usually is weak in house or in the corner between high buildings. Make sure to run AGPS on your phone APP in an open area, wait until the device finds GPS signal. After choosing a sport start positioning, after few seconds it will stop and "ready" will appear on the device watchface, then you can touch to start the activity.

Yes, it is possible to set up to 8 alarms directly from the APP or from the smartwatch: APP>> Smartwatch>> Alarm. Smartwatch>> Main menu>> Alarm.

The alarm will stop ringing after 13 vibrations.

Open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu opens, click on the "Phone & BT" icon to activate the feature. Once activated, the icon will change to blue and at this point you can use the voice assistant. You can find voice assistant through the following steps: Smartwatch>> Main menu>> Voice assistant.